.svg){kind=icon}
.svg){kind=icon}
%201.svg){kind=icon}
%201.svg){kind=icon}
.svg){kind=icon}
.svg)
.svg)
Anand Trivedi
Anand Trivedi is an entrepreneur-turned-policymaker focusing on technology for the public good and digital development. Previously, he led government-wide digital transformation for improved evidence-based policymaking at the Indian government, built an award-winning social enterprise for enhanced digital public services' access, and ran a development consulting firm. His special interests include public interest technology and open digital ecosystems. He is currently pursuing his Masters in Public Administration as a Edward S. Mason Fellow at the Harvard Kennedy School.
.svg)
Analysing e-governance service delivery outcomes: Insights from eTaal
In this piece, Trivedi and Mumtaz attempt to analyse the performance of e-governance service delivery across different tiers of government and service categories, through the volume of end-to-end electronic transactions occurring during service delivery. They use the data aggregated by the eTaal portal to conduct a temporal analysis, and demonstrate an exponential growth in the adoption of e-governance services in India. They emphasise the pathway for bridging the gaps in e-governance service delivery through an accelerated, unified, platform-driven approach.
